Employment in Full time
Customer Support & Quality Assurance Representative (m/f/d)
Are you passionate about technology? Do you enjoy working with customers? Do you believe quality is no accident?
Then this might be just the right job for you.
Kindermann GmbH is one of the leading providers of presentation, media, and conference technology. Our products and solutions are used by businesses, educational institutions, and public organizations.
To strengthen our team, we are looking for a technically skilled employee (m/f/d) who can provide expert support to our customers while helping to ensure the high quality of our products.
Here's what you can expect
With us, you won't find a monotonous workday. You'll serve as the link between customers, sales, product management, and suppliers.
You’ll support our specialty retail partners and customers with technical questions about our products, help analyze and resolve technical challenges, and ensure that our users receive prompt and expert support. At the same time, you’ll put new products and incoming shipments through their paces, analyze error patterns, and help us continuously improve the quality of our solutions.
Your Responsibilities
- Technical support for our customers, specialty retail partners, and the sales team
- Pre- and post-sales support via phone, email, and the ticket system
- Analysis and resolution of technical issues related to media, network, and conference technology
- Conducting product testing and incoming goods inspections
- Documentation and analysis of failure patterns, as well as assistance with customer complaints
- Evaluating new products in collaboration with product management and suppliers
- Development and refinement of inspection and testing processes
- Occasional assistance with installations, training sessions, or trade shows
What You'll Bring to the Table
You don't have to be able to do everything. What matters much more to us is your enthusiasm for technology and your willingness to learn new topics.
Ideally, you should have:
- An apprenticeship or advanced training in electrical engineering, electronics, information electronics, mechatronics, or a comparable field
- Experience in technical support, service, testing, or quality assurance
- Knowledge of measurement and testing technology
- A structured and independent approach to work
- Enjoyment in analyzing technical problems and finding sustainable solutions
- A service-oriented attitude and strong communication skills
- Proficiency in German, as well as English skills for communicating with international suppliers
Here's what you can look forward to
- A varied range of responsibilities with a great deal of autonomy
- Modern working conditions and flexible work schedules
- Flat hierarchies and short decision-making processes
- A close-knit team that supports one another
- Comprehensive onboarding and personalized professional development opportunities
- Promising prospects in an innovative market environment
- The opportunity to actively contribute to improving our products and services
Sounds good?
Then we look forward to meeting you.
Are you interested in this challenging task and do you meet our requirements? Then we look forward to receiving your complete application documents*.
* We expressly point out that if you apply by e-mail, your documents will only be accepted as PDFs and your data will be transmitted unencrypted.